Privacy Policy

Introduction

MockupHub.ai ("we," "us," or "our") provides online tools for creating, editing, and managing product mockups and visual designs at mockuphub.ai. This Privacy Policy explains what information we collect when you use the website, editor, templates, AI features, account, and support services, and how we use, share, and retain it.

By using the service, you acknowledge this policy. If you do not agree, do not use the service.

Information We Collect

We may collect:

• Account data such as name, email address, avatar, sign-in provider, and profile settings.
• Product activity such as projects opened, templates selected, editor actions, export and download activity, AI feature selections, and similar interactions.
• Technical data such as approximate IP address, browser, operating system, language, cookies, device identifiers, and request timestamps.
• Payment, order, subscription, and credit metadata when paid features are enabled. We do not store full payment card numbers.
• Content and files you upload or create, such as product images, artwork, design assets, project data, mockup settings, AI instructions, generated previews, and task status. Do not upload material you are not authorized to use.
• Support messages, tickets, feedback, and other information you choose to send.

How We Use Information

We use information to:

• Provide, secure, maintain, and improve MockupHub.ai and its editor, mockup templates, project, upload, export, and AI features.
• Operate accounts, authentication, projects, credits, subscriptions, billing, and support.
• Store and process uploaded assets and project data, fulfill AI requests, display results, preserve eligible history, and honor deletion requests.
• Monitor reliability, debug failures, prevent fraud and abuse, enforce limits, and protect users.
• Understand aggregate usage so we can improve editor workflows, mockup quality, and product reliability.
• Comply with legal obligations and enforce our Terms of Service.

Uploaded Content, AI Providers, And History

You retain responsibility for the content you upload, including product photographs, logos, artwork, and other design assets. You confirm that you have the rights and permissions needed for us and our service providers to process that content to provide the features you request. Review all mockups and AI-generated results before using or publishing them. Do not upload secrets, confidential business data, payment card numbers, medical records, or information you are not authorized to process.

When you use the editor or AI features while signed in, project data, eligible uploads, selected settings, and results may be saved to your account so you can continue working, review, export, or delete them. Temporary or anonymous requests may be processed without being attached to an account.

AI requests and uploaded content needed for those requests may be sent to the configured third-party model, rendering, storage, or delivery provider. Those providers process information under their own terms and privacy policies. We do not control their independent practices or retention.

Cookies And Local Storage

We may use cookies and similar technologies for authentication, security, preferences, usage limits, and basic product functionality. Some cookies are set only when you use a feature that needs them. You can control cookies through your browser, though disabling them may prevent sign-in or parts of the service from working.

If referral features are enabled, a referral cookie may store a code for a limited period so that a qualifying signup or purchase can be attributed.

Advertising

Some pages may display advertising when advertising is enabled. Advertising partners may use cookies or similar technologies to serve and measure ads, subject to their own privacy policies and your available browser or account choices.

How We Share Information

We do not sell personal information. We may share information with service providers that help us operate the product, including hosting, database, analytics, advertising, authentication, payment processing, email delivery, storage, security, customer support, and configured AI model providers.

We may disclose information when required by law, to enforce our Terms, prevent fraud or abuse, protect rights and safety, or complete a merger, acquisition, financing, or other business transfer.

Payments

Third-party payment providers handle payment details directly under their own terms and privacy policies. We receive limited transaction metadata needed to confirm purchases, grant credits, manage subscriptions, prevent fraud, and answer billing questions. We do not store full payment card numbers.

Data Retention

We retain information only as long as needed for product operation, legal compliance, dispute resolution, fraud prevention, billing records, security, and legitimate business purposes.

We retain account, project, uploaded, and generated content for as long as needed to provide the service and according to the retention behavior shown in the relevant feature or account interface. You may delete eligible projects or content through the service. Backups, security logs, and payment or accounting records may remain for a limited period when needed for recovery, fraud prevention, legal compliance, or dispute resolution.

Security

We use reasonable technical and organizational safeguards designed to protect information. No internet service can guarantee absolute security. Keep your credentials secure and do not submit information that should not be processed by an online service.

Your Choices

Depending on your location and applicable law, you may request access, correction, export, or deletion of personal information. You can update some account information and delete eligible projects or content in the product. Send other privacy requests to [email protected].

Children

MockupHub.ai is intended for users who are at least 18 years old. We do not knowingly collect personal information from children.

Changes

We may update this Privacy Policy from time to time. The latest version and updated date will be posted on this page.

Contact

Questions about this Privacy Policy can be sent to [email protected].